💰 Refund Policy
Understand our refund terms before making a purchase on our platform
Last updated: March 2026 · Applicable to all paid subscriptions and courses
📌 1. Nature of Our Services
LearnWithUs offers digital educational products including online courses, video lectures, mock tests, MCQ banks, and study materials. Due to the digital and instantly accessible nature of these products, we follow a strict refund policy as described below.
Once course or subscription access has been granted to your account, the service is considered delivered and consumed. Please review course details carefully before making a purchase.
🚫 2. No-Refund Policy
Refunds will NOT be issued under the following circumstances:
- Change of mind or loss of interest after purchase and access has been granted.
- Failure to complete the course within the subscription validity period.
- Dissatisfaction with course content after it has been accessed.
- Purchasing the wrong course or plan due to user error.
- Inability to use the platform due to personal device, browser, or internet issues.
- Examination failure despite using the course material.
- Unawareness of subscription terms or validity period at the time of purchase.
⚠️ We strongly recommend using our free Trial plan before upgrading to a paid subscription, so you can evaluate the platform and content before committing.
✅ 3. Eligible Refund Scenarios
Refund requests will only be considered in the following specific circumstances:
- Duplicate Payment: If you have been charged more than once for the same course or subscription due to a payment gateway error.
- Payment Deducted but Access Not Granted: If payment was successfully deducted from your account but course access was not activated within 24 hours.
- Persistent Platform Technical Failure: If a verified technical issue on our end completely prevents access to purchased content and cannot be resolved within 7 working days.
✅ Approved refunds will be credited to your original payment method within 7–10 working days of approval confirmation.
📧 4. How to Request a Refund
To raise a valid refund request, follow these steps:
- Email us at support@learnwithus.ind.in within 48 hours of the payment date.
- Use the subject line: "Refund Request – [Your Name] – [Course/Plan Name]"
- Include your registered email ID, Razorpay transaction/payment ID, date of payment, and reason for the refund request.
- Attach a screenshot of your payment confirmation or bank statement as supporting evidence.
⚠️ Refund requests submitted after 48 hours of payment will not be entertained, except in cases of verified and documented technical failures on our platform.
⏳ 5. Refund Processing Timeline
Once a refund request is received and verified by our team:
- We will review and respond to your request within 3–5 working days.
- Approved refunds will be credited back to the original payment method (bank account, UPI, debit/credit card) within 7–10 working days of approval.
- Refunds will be for the exact amount charged, excluding any payment gateway transaction fees if applicable.
- You will be notified via email once the refund has been successfully processed.
🔁 6. Partial Refunds
Partial refunds are not offered under any circumstances. If a refund is approved, it will be processed for the full amount paid for the specific transaction in question only.
📅 7. Subscription Validity & Extensions
Course access validity periods are clearly mentioned on each course detail page before purchase. We do not offer refunds for expired access. However, in exceptional circumstances — such as documented medical emergencies or verified platform technical issues — course validity extension requests may be considered on a case-by-case basis at our sole discretion. Contact us with supporting documentation to apply for an extension.
🔄 8. Subscription Cancellations
If you are on a subscription-based plan, the subscription fee is non-refundable once the billing cycle has commenced. You may contact us to prevent future auto-renewals if applicable; however, no refund will be issued for the current active billing period.
🏦 9. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to suspend your account pending investigation. Fraudulent or unjustified chargebacks may result in permanent account termination and may be reported to appropriate legal authorities.
🔄 10. Amendments to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting with a revised "Last Updated" date. Continued use of the platform constitutes your acceptance of the revised policy.
📬 11. Contact
For any refund-related queries or to raise a request, contact us at:
Governing Law: This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Vadodara, Gujarat.